The frictionless organization : deliver great customer experiences with less effort
Year of publication: |
[2022] ; First edition
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Authors: | Price, Bill ; Jaffe, David |
Publisher: |
[2022]: Oakland, CA : Berrett-Koehler Publishers |
Subject: | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
Description of contents: |
Introduction and Overview to The Frictionless Organization -- Understand -- Assign and Prioritize -- Eliminate -- Digitize -- Pre-empt -- Streamline -- Leverage -- Learn -- Re-design.
Table of Contents [gbv.de]
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Extent: | xv, 280 Seiten Illustrationen |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Includes bibliographical references and index |
ISBN: | 978-1-5230-0014-2 ; 978-1-5230-0015-9 ; 978-1-5230-0016-6 |
Source: | ECONIS - Online Catalogue of the ZBW |
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