The Global COVID-19 Fintech Market Impact and Industry Resilience Study

The COVID-19 pandemic has disrupted how people interact with one another and their surrounding environments. Hence, it is not surprising that it has impacted how financial services and products are accessed and used. The first edition of our COVID-19 research, The Rapid Assessment Study, was designed to quickly assess and interpret the short-term impacts of COVID-19 on an already rapidly evolving fintech ecosystem. It also served as a starting point for more comprehensive and in-depth research at a later stage.As the COVID-19 pandemic continued to affect the global economic environment, it became necessary to reassess the situation and determine whether the findings from the first study highlighted to policymakers were still valid. To this end, our current study, The Global COVID-19 Fintech Market Impact and Industry Resiliency Study, builds on The Rapid Assessment Study by assessing the medium-to-longer-term impact of COVID-19 on the fintech industry and includes issues not covered in the original study, in particular, the customer base of these firms and their potential impact on financial inclusion