The Green Six Sigma handbook : a complete guide for lean Six Sigma practitioners and managers

Cover -- Title -- Copyright -- Dedication -- Contents -- Foreword -- Preface -- Acknowledgements -- About the Author -- Part I Foundations of Six Sigma and Lean -- 1 Quality and Operational Excellence -- 1.1 Introduction -- 1.2 Tools and Techniques -- 1.2.1 Tools and Techniques -- 1.3 What Is Quality? -- 1.4 Hierarchy of Quality -- 1.5 Cost of Quality -- 1.6 Quality Movement -- 1.7 W Edwards Deming -- 1.8 Joseph M Juran -- 1.9 Armand V Feigenbaum -- 1.10 Philip B Crosby -- 1.11 What of the Japanese? -- 1.12 Lean Enterprise -- 1.13 Total Productive Maintenance -- 1.14 ISO 9000 -- 1.15 Kaizen