The hands-on project office : guaranteeing ROI and on-time delivery
Richard M. Kesner
| Year of publication: |
c2004
|
|---|---|
| Authors: | Kesner, Richard M. |
| Institutions: | MyiLibrary (contributor) |
| Publisher: |
Boca Raton, Fla : Auerbach Publications |
| Subject: | Return on Investment | Return on investment | Projektmanagement | Project management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | Online-Ressource (xxxii, 337 p) ill 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index Title from e-book title screen (viewed October 15, 2007) Front cover; Contents; Web Site Table of Contents; Preface; Introduction; 1; The Three Pillars of IT Delivery - Problem Resolution, Service Requests, and Projects; Introduction; The Business Context; The Internal Economy for Investing in IT Services and Projects; The Three Pillars of IT Delivery; Managing Service Delivery; Managing Project Commitments; IT Metrics and Reporting Tools; 2; The Project Management Office Business Model; Introduction: Revisiting the IT Organization; IT Service and Project Delivery Roles; The Role of the Project Management Office: Measuring its ROI The PMO Value Proposition: An Initial ROI Estimate3; Alignment and Planning - Doing the Right Things; Introduction; Getting the Business to Set IT Priorities; Getting to "Yes" in Setting IT Priorities: An Approach to Business and IT Alignment; Documenting and Accounting for IT Priorities: The Action Planning Process; 4; Modeling and Managing Service Delivery; Introduction; Modeling Service Delivery Management; The Service Delivery Agreement; Basic SLA Terms and Definitions; Roles and Responsibilities of Process Participants; Representing IT Assets and Costs Problem Resolution and Service Delivery WorkflowsReporting on Results; Closing Comments; 5; Project Delivery and the Project Management Life Cycle; Introduction; What Is an IT Project? What Is Project Management? Why Bother?; The IT Project Management Life Cycle - A Brief Overview; The Commitment Process; Project Delivery - Measurement and Reporting; The Role of the Project Management Office in Project Management Services; 6; Collecting and Capturing Business Requirements for IT Projects; Introduction; Preparing for Business Requirements Gathering; Business Process Mapping Process DecompositionThe Roles and Responsibilities Matrix; Process Rules; Performance Metrics; Process Templates and Tools; Building a Final Picture of the IT Solution for the Customer; Closing Comments; 7; Managing Lessons Learned - The Reuse and Repurposing of IT Organizational Knowledge: A Case Study; Introduction; The Whats, Whys, and Wherefores of KM; Getting Started: Introducing the Case Study; Business and Technical Requirements: Analysis and Design; The Development Process: Constructing Content and Service Components; Certification, Launch, and Release; Ongoing Operations Lessons Learned8; Architecting Success - The Role of Sensible IT Architecture Management in Successful Service Delivery: A Case Study; Introduction; Framing the IT Architecture Planning and Management Process; Introducing the Case Study; The Underlying Assumptions of an Enterprise's IT Strategy and Architecture; The Process of Building and Maintaining an IT Architecture; Putting the Architecture Process to Work - IT Planning and Procurement; Conclusions and Lessons Learned; 9; Conclusions - The ROI of the PMO; Introduction; The ROI Discussion; Executive Support Services Supporting Service Delivery |
| ISBN: | 1-280-04731-3 ; 978-1-280-04731-2 ; 978-0-203-49000-6 ; 978-0-8493-1991-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012678572