The Harmonization of the PPF Strategy with the Requirements of the ISO 9001 and ISO 9004
The complex and correct evaluation of the requests and of the clients’ or beneficiaries’ level of satisfaction provides important information to the organizations, regarding both the extent in which the planned objectives have been attained, that is: the need of implementing some improving, preventive or corrective actions and information regarding the progress that has been made. This work focuses on a possible system of managing complaints and on underlying a strategy of improving quality with the help of the clients and of the other persons whom are interested in this.
Year of publication: |
2010
|
---|---|
Authors: | Paraschivescu, Andrei Octavian |
Published in: |
Knowledge Horizons - Economics. - Facultatea de Finante, Banci si Contabilitate. - Vol. 2.2010, 3, p. 47-51
|
Publisher: |
Facultatea de Finante, Banci si Contabilitate |
Subject: | client | satisfaction clients | stakeholders | PPF Strategy |
Saved in:
freely available
Saved in favorites
Similar items by subject
-
Determinants of Internet Corporate Social Responsibility Communication
Pozniak, Laetitia, (2014)
-
Drabina, Anna, (2021)
-
Adeniyi, Segun Idowu, (2020)
- More ...