The Harmonization of the Relation Costs-Quality-Performance at the Tourism Units Level

The global competition determined the tourism units to be more focused over the quality services, so they lose their reputation or even risk to cease their activity. A series of studies shows that in general, the costs that involve the correction of non quality and those for prevention and evaluation, represents in average 25% by their incomes and 5-15% by their production costs. In the case pf the tourism units, the specialists appreciate that the weight of these costs is even greater. The services quality divide the managers interests for insuring the quality necessary for the functioning of the tourism unit, the climate, the staff preparation and also the relation with the tourists and the suppliers