The human element in airline service quality: contact personnel and the customer
Year of publication: |
2008
|
---|---|
Authors: | Babbar, Sunil ; Koufteros, Xenophon |
Published in: |
International Journal of Operations & Production Management. - Emerald Group Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 28.2008, 9, p. 804-830
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer relations | Customer satisfaction | Customer services quality | Airlines | Interpersonal skills | United States of America |
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