The impact of a call centre on communication in a programme and its projects
Year of publication: |
2013
|
---|---|
Authors: | Bond-Barnard, Taryn Jane ; Steyn, Herman ; Fabris-Rotelli, Inger |
Published in: |
International journal of project management : the journal of The International Project Management Association. - Amsterdam [u.a.] : Elsevier, ISSN 0263-7863, ZDB-ID 797899-6. - Vol. 31.2013, 7, p. 1006-1016
|
Subject: | Communication | Project communication management | Call centres | Principal-agency theory | Project performance | Projektmanagement | Project management | Callcenter | Call centre | Interne Kommunikation | Internal communication | Prinzipal-Agent-Theorie | Agency theory | Kommunikation |
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