The impact of affect on service quality and satisfaction: the moderation of service contexts
| Year of publication: |
2006
|
|---|---|
| Authors: | Jiang, Ying ; Wang, Cheng Lu |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 20.2006, 4, p. 211-218
|