The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Ngonidzashe Katsamba, Agripah Kandiero and Sabelo Chizwina
Year of publication: |
2024
|
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Authors: | Katsamba, Ngonidzashe ; Kandiero, Agripah ; Chizwina, Sabelo |
Published in: |
Digital influence on consumer habits : marketing challenges and opportunities. - Leeds : Emerald Publishing Limited, ISBN 978-1-80455-344-2. - 2024, p. 37-55
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Subject: | Chatbots | artificial intelligence | customer satisfaction | servicequality | omnichannel | conceptual framework |
Saved in:
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