The impact of call centre stressors on inbound and outbound call-centre agent burnout
Michel Rod; Nicholas J. Ashill
| Year of publication: |
2013
|
|---|---|
| Authors: | Rod, Michel ; Ashill, Nicholas J. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 3, p. 245-264
|
| Subject: | Callcenter | Call centre | Arbeitskräfte | Workforce | Stress | Work stress | Burnout | Privatkundengeschäft | Personal banking | Neuseeland | New Zealand |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009759412