The impact of chatbot conversational skill on engagement and perceived humanness
Ryan M. Schuetzler, G. Mark Grimes, and Justin Scott Giboney
| Year of publication: |
2020
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|---|---|
| Authors: | Schuetzler, Ryan M. ; Grimes, G. Mark ; Giboney, Justin Scott |
| Published in: |
Journal of management information systems : JMIS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-928X, ZDB-ID 2033010-8. - Vol. 37.2020, 3, p. 875-900
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| Subject: | anthropomorphism | chatbots | Conversational agents | social presence | system humanness | user engagement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2020.1790204 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012414501