The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Bin Zhang, Qinghong Xie, Xiaorong Fu and Xiaomin Yang
| Year of publication: |
2013
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|---|---|
| Authors: | Zhang, Bin ; Xie, Qinghong ; Fu, Xiaorong ; Yang, Xiaomin |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 8.2012/13, 2, p. 146-165
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| Subject: | customer satisfaction | cognition-emotion model | cognition of service fairness | fullness of time | consumption emotions | China | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Emotion | Kognition | Cognition | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010205077