The impact of customer bullying on employees' job performance : the locus of control as a moderating effect
Year of publication: |
2021
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Authors: | Gao, He ; Feng, Zheng ; Zhao, Zhang |
Published in: |
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1558-0938, ZDB-ID 2095312-4. - Vol. 57.2021, 5, p. 1333-1348
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Subject: | Customer bullying | job performance | job satisfaction | locus of control | Arbeitszufriedenheit | Job satisfaction | Mobbing | Workplace bullying | Arbeitsleistung | Job performance | Arbeitsverhalten | Work behaviour | Persönlichkeitspsychologie | Personality psychology | Beziehungsmarketing | Relationship marketing |
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