The impact of customer education on customer participation, functional service quality and trust in restaurant services
Year of publication: |
2009
|
---|---|
Authors: | Yin, Cheng-yue ; Yang, Xue |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 1.2007/09, 3, p. 233-249
|
Subject: | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | China |
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