The impact of cyberostracism on online complaint handling: Is "automatic reply" any better than "no reply"?
| Year of publication: |
2013
|
|---|---|
| Authors: | Mattila, Anna S. ; Andreau, Luisa ; Hanks, Lydia ; Kim, Ellen E. |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 41.2013, 1 (25.1.), p. 45-60
|