The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry
Year of publication: |
2020
|
---|---|
Authors: | Xin, Guan ; Choi, Jeong-gil |
Published in: |
Global Business & Finance Review (GBFR). - Seoul : People & Global Business Association (P&GBA), ISSN 2384-1648. - Vol. 25.2020, 3, p. 84-95
|
Publisher: |
Seoul : People & Global Business Association (P&GBA) |
Subject: | Employee service attitude | Service quality | Customer satisfaction | Customer loyalty |
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