The Impact of Human Error on Delivering Service Quality
| Year of publication: |
1999
|
|---|---|
| Authors: | Stewart, Douglas M. ; Chase, Richard B. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 8.1999, 3, p. 240-263
|