The impact of internal service quality on customer service behaviour: Evidence from the banking sector
| Year of publication: |
2008
|
|---|---|
| Authors: | Bellou, Victoria ; Andronikidis, Andreas |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 25.2008, 8-9, p. 943-954
|