The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance
Year of publication: |
2009-08
|
---|---|
Authors: | Chae, Ho-Chang |
Other Persons: | Koh, Chang E. (contributor) ; Paswan, Audhesh K. (contributor) ; Prybutok, Victor (contributor) ; Windsor, John (contributor) |
Publisher: |
University of North Texas |
Subject: | IT value | IT investment | value profit chain | customer satisfaction | customer value | IT capability | Information technology | Management | Information resources management | Employees | Rating of | Consumer satisfaction | Organizational effectiveness |
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