The impact of multi-skilling on personnel scheduling in the service sector : a retail industry case
Year of publication: |
December 2015
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Authors: | Henao, César Augusto ; Muñoz, Juan Carlos ; Ferrer O., Juan Carlos |
Published in: |
Journal of the Operational Research Society : OR. - Basingstoke, Hampshire : Palgrave, ISSN 0030-3623, ZDB-ID 716033-1. - Vol. 66.2015, 12, p. 1949-1959
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Subject: | cross-training | multi-skilling | personnel scheduling | retail services | tour scheduling | workforce flexibility | Einzelhandel | Retail trade | Scheduling-Verfahren | Scheduling problem | Dienstleistungssektor | Service industry | Personaleinsatzplanung | Crew scheduling | Personalmanagement | Human Resource Management |
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