The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
E. Noble Kennedy and Goutam Kumar Kundu
| Year of publication: |
2022
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|---|---|
| Authors: | Kennedy, E. Noble ; Kundu, Goutam Kumar |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1033, ZDB-ID 2251608-6. - Vol. 13.2022, 3, p. 360-389
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| Subject: | e-retailer | supply chain | post-purchase | policy information | customer satisfaction | repeat purchase intention | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Lieferkette | Supply chain | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEMR.2022.123943 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309744