The Impact of Operations Performance on Customer Loyalty
Year of publication: |
2011
|
---|---|
Authors: | Kumar, Vikas ; Batista, Luciano ; Maull, Roger |
Published in: |
Service Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 2164-3962. - Vol. 3.2011, 2, p. 158-171
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | customer loyalty drivers | operations performance | service delivery | dependability | speed | quality |
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