The impact of organisational variables and quality performance on customer satisfaction
Year of publication: |
2010
|
---|---|
Authors: | Koay Li Li ; Zailani, Suhaiza ; Fernando, Yudi |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 6.2010, 3, p. 354-378
|
Subject: | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Industrie | Manufacturing industries | Malaysia |
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