The impact of other customers on customer citizenship behavior
Year of publication: |
2013
|
---|---|
Authors: | Yi, Youjae ; Gong, Taeshik ; Lee, Hyojin |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 30.2013, 4, p. 341-356
|
Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
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