The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Year of publication: |
2013
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Authors: | Choi, Beom Joon ; Kim, Hyun Sik |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 3, p. 188-204
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Subject: | Dienstleistungsqualität | Service quality | Soziale Beziehungen | Social relations | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Südkorea | South Korea |
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