The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
Year of publication: |
2012
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Authors: | Van Vaerenbergh, Yves ; Larivire, Bart ; Vermeir, Iris |
Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 15.2012, 3, p. 262-280
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