The impact of process visibility on process performance : a multiple case study of operations control centers in ITSM
Year of publication: |
February 2016
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Authors: | Berner, Martin ; Augustine, Jino ; Mädche, Alexander |
Published in: |
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik. - Wiesbaden : Springer Fachmedien Wiesbaden GmbH, ISSN 2363-7005, ZDB-ID 2484159-6. - Vol. 58.2016, 1, p. 31-42
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Subject: | BPM use case monitor | Process visibility | Continuous improvement | Situation awareness | lTSM event management | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Vorschlagswesen | Employee suggestion system |
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