The impact of professional service firms’ expansion challenges on internationalization processes and performance
In making the distinctions in the internationalization of capital-intensive service firms (CISFs) <italic>vs</italic>. knowledge-intensive service firms (KIFs), KIFs were found to realize financial gains in earlier stages of internationalization than CISFs. Should not this make them more likely to internationalize? Still, service firms are significantly more ‘home oriented’ than manufacturing firms. This paper explains why professional service firms (PSFs), a subcategory of KIFs, are likely to follow a more cautious internationalization process and proposes a spider web-like expansion process. Then, it explains how PSFs’ characteristics of (1) clients’ dependence (2) knowledge commoditization, and (3) executives’ hubris moderate the internationalization to performance relationship.
Year of publication: |
2012
|
---|---|
Authors: | Abdelzaher, Dina M. |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 32.2012, 10, p. 1721-1738
|
Publisher: |
Taylor & Francis Journals |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Abdelzaher, Dina M., (2012)
-
Eco-Islam : beyond the principles of why and what, and into the principles of how
Abdelzaher, Dina M., (2019)
-
Management research in the Arab World : what is now and what is next?
Elbanna, Said, (2020)
- More ...