The impact of red tape on citizen satisfaction : an experimental study
Year of publication: |
2016
|
---|---|
Authors: | Tummers, Lars ; Weske, Ulrike ; Bouwman, Robin ; Grimmelikhuijsen, Stephan |
Published in: |
International public management journal. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1096-7494, ZDB-ID 1427358-5. - Vol. 19.2016, 3, p. 320-341
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Subject: | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Bürokratie | Bureaucracy | Experiment | Hochschule | Higher education institution | Niederlande | Netherlands |
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