The impact of RFID on service organizations : a service profit chain perspective
Year of publication: |
2009
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Authors: | Smith, Jeffery S. ; Lee, Lorraine ; Gleim, Mark |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 2, p. 179-194
|
Subject: | Betriebliche Wertschöpfung | Value creation | Dienstleistung | Services | USA | United States | Dienstleistungssektor | Service industry | Lieferkette | Supply chain | RFID |
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