The impact of service failure severity on service recovery evaluations andpost-recovery relationships
| Year of publication: |
2004
|
|---|---|
| Authors: | Weun, Seungoog ; Beatty, Sharon E. ; Jones, Michael A. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 2-3, p. 133-146
|