The impact of service provider emotional intelligence on customer satisfaction
| Year of publication: |
2005
|
|---|---|
| Authors: | Kernbach, Sally ; Schutte, Nicola S. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 6-7, p. 438-444
|