The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa and Shaian Kiumarsi
| Year of publication: |
2019
|
|---|---|
| Authors: | Salmi Mohd Isa ; Shaian Kiumarsi |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 33.2019, 3, p. 395-419
|
| Subject: | service quality | customer satisfaction | self-service technology | SST | postal service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Postsektor | Postal sector | Selbstbedienung | Self-service | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.100974 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012145308