The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Year of publication: |
2008
|
---|---|
Authors: | Kumar, Piyush ; Krishnamurthy, Parthasarathy |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 3, p. 282-292
|
Subject: | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dauer | Duration | Risikopräferenz | Risk attitude |
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