The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation
Year of publication: |
2008
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Authors: | Murthy, Nagesh N. ; Challagalla, Goutam N. ; Vincent, Leslie H. ; Shervani, Tasadduq A. |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 54.2008, 2, p. 384-399
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