The impact of supply-side electronic integration on customer service performance
Year of publication: |
2013
|
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Authors: | Xue, Ling ; Ray, Gautam ; Sambamurthy, Vallabh |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 31.2013, 6, p. 363-375
|
Subject: | Electronic integration | Customer service | Supply chain management | Vertical integration | Diversification | Decentralization | Lieferkette | Supply chain | Kundenservice | Vertikale Integration | Electronic Commerce | E-commerce | Elektronikindustrie | Electronics industry | Dienstleistungsqualität | Service quality |
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