The impact of the COVID-19 pandemic aspects on the quality of health services in Jordan
Rula Alhalaseh, Sumayya Maaiatah
This study is a combination between quality management and crisis management within a vital sector, i.e., the health sector, which requires continuous improvement and sustainability of its services that guarantee quality standards. This study aims to investigate the impact of the Covid-19 pandemic on the quality of health services in Jordan. An electronic national survey was designed and distributed after conducting the pilot study consisting of 50 respondents. The data was collected from 334 COVID-19-infected patients and non-infected patients who benefited from the medical services in Jordan. The results of the SEM-PLS confirm a statistically significant positive impact of Corona pandemic on the quality of health services. In addition, it shows a high agreement on the health service quality level. This study concludes that Jordan, like the countries of the Eastern Mediterranean and North Africa (MENA), has suffered from the effects of the Corona virus, and this crisis creates many challenges and threats to its healthcare systems. Therefore, researchers pointed out some recommendations for top management and decision-makers that the government should formulate flexible and long-term health strategies that can deal with sudden events and situations, guided by the information from this study.
Year of publication: |
2022
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Authors: | AlHalaseh, Rula Hani Salman ; Maaiatah, Sumayya |
Published in: |
Scientific papers of the University of Pardubice. - Pardubice : University of Pardubice, Faculty of Economics & Administration, ISSN 1804-8048, ZDB-ID 2688717-4. - Vol. 30.2023, 3, Art.-No. 1622, p. 1-15
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Subject: | Quality management | Quality of health services | Corona pandemic | Jordan | Epidemie | Epidemic | Coronavirus | Jordanien | Qualitätsmanagement | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality |
Saved in:
freely available
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.46585/sp30031622 [DOI] |
Classification: | h12 ; H75 - State and Local Government: Health, Education, and Welfare ; M1 - Business Administration ; M11 - Production Management ; I10 - Health. General ; I18 - Government Policy; Regulation; Public Health |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014441042
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