The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Year of publication: |
2023
|
---|---|
Authors: | Pereira, Francisco ; Costa, Joana Martinho ; Ramos, Ricardo F. ; Raimundo, António |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 112.2023, p. 1-13
|
Subject: | Airlines | COVID-19 | Customer satisfaction | Sentiment analysis | Coronavirus | Kundenzufriedenheit | Fluggesellschaft | Airline | Wirkungsanalyse | Impact assessment | Dienstleistungsqualität | Service quality | Luftverkehr | Air transport | Zufriedenheit | Satisfaction | Passagierluftverkehr | Air passenger transport | Epidemie | Epidemic |
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