The impacts of hotels' error management culture on customer engagement behaviors (CEBs)
Wei Wei, Nan Hua and Xiaoxiao Fu, and Priyanko Guchait
| Year of publication: |
2017
|
|---|---|
| Authors: | Wei, Wei ; Hua, Nan ; Fu, Xiaoxiao ; Guchait, Priyanko |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 12, p. 3119-3137
|
| Subject: | Trust | Customer engagement behaviour (CEB) | Error management (EM) | Error management culture (EMC) |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2016-0226 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011804952