The importance of attitude and appearance in the service encounter in retail and hospitality
| Year of publication: |
2005
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|---|---|
| Authors: | Nickson, Dennis ; Warhurst, Chris ; Dutton, Eli |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 2, p. 195
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