The Importance of the Service Delivery Process in Achieving High Customer Satisfaction in Banking Services Industry
Year of publication: |
2011
|
---|---|
Authors: | Mihaela, Asandei ; Dan, Micuda |
Published in: |
Ovidius University Annals, Economic Sciences Series. - Facultatea de Ştiinţe Economice, ISSN 1582-9383. - Vol. XI.2011, 1, p. 115-119
|
Publisher: |
Facultatea de Ştiinţe Economice |
Subject: | banking services | delivery processes | quality |
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