The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Ana Rosa Del Águila-Obra, Antonio Padilla-Meléndez and Rami M. O. O. Al-dweeri
| Year of publication: |
2013
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|---|---|
| Authors: | Águila-Obra, Ana Rosa del ; Padilla-Meléndez, Antonio ; Al-dweeri, Rami M. O. O. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 10, p. 1111-1123
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| Subject: | electronic services quality | satisfaction | behavioural loyalty | attitudinal loyalty | postal servies | Dienstleistungsqualität | Service quality | Postsektor | Postal sector | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009793746