The influence of emotions displayed and personal selling on customer behaviour intention
Year of publication: |
2012
|
---|---|
Authors: | Wang, Edward Shih-tse ; Tsai, Bi-kun ; Chen, Tzy-ling ; Chang, Shu-chun |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 3/4, p. 353-366
|
Subject: | Verkaufspersonal | Salespeople | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
-
Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja, (2022)
-
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus, (2016)
-
Wilder, Kelly M., (2014)
- More ...
-
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-Tse, (2012)
-
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-Tse, (2010)
-
A spatial exploration of factors affecting digitalization of farmers' associations in Taiwan
Yueh, Hsiu-Ping, (2013)
- More ...