The influence of employee organizational citizenship behavior on customer loyalty
Year of publication: |
2004
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Authors: | Castro, Carmen Barroso ; Armario, Enrique Martín ; Ruiz, David Martín |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 15.2004, 1, p. 27-53
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Saved in:
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