The influence of internal marketing by airlines on customer-oriented behavior: A test of the mediating effect of emotional labor
Year of publication: |
2013
|
---|---|
Authors: | Fu, Yan-Kai |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 32.2013, C, p. 49-57
|
Publisher: |
Elsevier |
Subject: | Internal marketing | Customer-oriented behavior | Emotional labor | Surface acting | Deep acting |
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