The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing
Year of publication: |
2023
|
---|---|
Authors: | Xie, Chaohong ; Gong, Yeming ; Xu, Xianhao ; Chiang, Chung-Yean ; Chen, Qian |
Published in: |
Journal of Enterprise Information Management. - Emerald Publishing Limited, ISSN 1758-7409, ZDB-ID 2144850-4. - Vol. 36.2023, 4, p. 1105-1134
|
Publisher: |
Emerald Publishing Limited |
Subject: | Return service quality | Customer satisfaction | Customer loyalty | Omnichannel retailing | Cross-channel returns | Cognition-affect-behavior |
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