The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Year of publication: |
2019
|
---|---|
Authors: | Huang, Ping-Lung ; Lee, Bruce C. Y. ; Chen, Ching-Chin |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 13, p. 1449-1465
|
Subject: | brand awareness | calibration laboratory | customer loyalty | customer satisfaction | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | B-to-B-Marketing | Business-to-business marketing | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
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