The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Estela Fernández Sabiote; Sergio Román
| Year of publication: |
2009
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|---|---|
| Authors: | Sabiote, Estela Fernández ; Román, Sergio |
| Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 0889-3268, ZDB-ID 227424-3. - Vol. 24.2009, 4, p. 441-453
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| Subject: | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Virales Marketing | Viral marketing | Finanzdienstleistung | Financial services | Friseurhandwerk | Hairdressing industry | Spanien | Spain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003934766