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Does supplier evaluation impact process improvement?
Prasad, Shiva H. C., (2016)
Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance : a framework for green supply chain
Dubey, Rameshwar, (2015)
Supply Quality Management : ein Verfahren zur Risikoreduzierung durch kategorienbasierte Lieferantenbetreuung
Luban, Katharina Beate, (2010)
Contingency research in operations management practices
Sousa, Rui, (2008)
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui, (2009)
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V., (2015)